PRIVACY POLICY

The company D.NAOUMIS-G.XOMERITAKIS OMORRYTHMI COMMERCIAL COMPANY PRIVATE SECURITY SERVICE BUSINESS with distinctive title of ADESCO SECURITY SYSTEMS, is one of the leading companies in the marketing of electronic security and alarm systems of all kinds, closed circuit monitoring (CCTV), fire detection systems, access control (ACCESS CONTROL), video intercoms, call centers, satellite systems and computer networks, telecommunications and information systems and everything in general related to the above operations as well as the installation, maintenance, representation and exclusive disposal of such equipment as well as the provision of security services.

The basic principle that governs the operation of our company is the respect and protection of privacy, security and protection of personal data of our customers. For this reason, we consistently and strictly follow the Privacy Policy, to ensure the high level of services offered by strictly adhering to the applicable legal framework. The new European Regulation 2016/679 “on the protection of individuals with regard to the processing of personal data”, which took effect on 25 May 2018, helps us continue our efforts in this direction. According to this regulation, strict obligations regarding the collection and any other act of processing of personal data are defined and imposed, while at the same time the rights of the natural persons, to whom this data refers, are significantly strengthened. We on our part in cooperation with you, will secure the data that concerns you as our customers.

Our Company makes every effort to conduct its business activities in accordance with the principles of privacy, as we believe that they demonstrate our unwavering commitment to ethical and responsible practices. We recognize that innovation and new technologies lead to constant change in risks, expectations and legislation, so we follow privacy standards and aim to adapt in a timely manner how we implement them in response to these changes.
This Policy sets out our standards for the management and protection of Personal Data by or on behalf of our company, which come directly from the data subject. They include information about people in the following areas:
Commercial activities: sale, distribution and delivery of our products / services, marketing, communication with our customers and other end users of our products / evaluation and encouragement of our partners to support our commercial activities / compliance with relevant legal, regulatory or ethical requirements.
Corporate support: recruitment, management, development, communication with employees / management and securing of our physical assets and infrastructure / supply and payment for products and services / and compliance with relevant legal, regulatory or ethical requirements.

This Policy also applies to all individuals whose data we process, including, but not limited to, customers, potential, current and former employees and their dependents, associates and other interested parties.
All Employees and associates of the Company as well as its Legal Representatives have essential responsibilities regarding privacy, which they must adhere to.
We recognize that unintentional errors and wrong judgment about data protection can pose a risk to individuals’ privacy and risks to our Company’s reputation, processes, compliance and finances. Every employee of the Company, and other individuals who process data for our company, are responsible for understanding and complying with their obligations under this Policy and existing laws.

  1. What is personal data?

    Any act or series of acts performed with or without the use of automated means, in Personal Data or in personal data sets, such as the collection, registration, organization, structure, storage, adaptation or modification, retrieval, the search for information, use, disclosure by transmission, dissemination or any other form of disposal, association or combination, restriction, deletion or destruction.

  2. What is Personal Data Processing?

    The term “personal data” refers to information considering natural persons, such as name, postal address, e-mail address, contact telephone number, tax registration number, etc., which identify or can identify you, hereinafter referred to as “Personal Data”. or Data “.

  3. What Data do we collect and how do we use it?

    In the collection of Personal Data we inform the rights holders through a clear, distinct, and easily accessible privacy notice or similar means, before collecting information about (1) the corporate entity responsible for processing, (2) the type of data to be collected, (3) the purposes for which they will be used, (4) with whom they will be shared, including any requirements for the disclosure of Personal Data following legal requests from government authorities, (5) how long it will be withheld, (6) the way in which individuals can ask questions, express concern or exercise their data rights, and (7) the electronic link to this Policy, where possible and appropriate.
    We do not collect, use or share more Personal Data than necessary, or retain Personal Data in an identifiable form for longer than is necessary for those specified business purposes.
    We anonymize data when business requirements make it necessary for information about the activity or process to be retained for a longer period. We collect only Data that are absolutely necessary to serve the purpose for which they were given and are used exclusively for the purposes for which they have been collected. The Data are limited to what you have provided expressly and for a specific purpose and if you have given your consent.
    Identity data: such as name, surname, father’s name, full address, date of birth, TIN, Tax Identification Number, Tax Office, occupation, identity details (ID card or passport), Tax details of the company (in case of invoice issuance).
    Contact details: such as telephone number, postal address, e-mail address, emergency telephone number of your own or of the persons appointed by you.
    Payment details and details regarding the description of the zones.
    The processing of your Data is carried out either by the specially authorized personnel of our Company and exceptionally by third parties, who, having contractually committed to our Company to maintain the confidentiality and protection of your Data, process them exclusively for the purposes for which they have been provided to us.
    In general, your Data is processed in order to provide you with the following services:

    • Submission of an offer: The Company processes your Data, in order to submit an offer for the sale and installation of alarm systems.
    • Installation of alarm systems: The Company processes your Data in order to fulfill its contractual relationship with you which is the sale and installation of alarm systems to you, to provide services (such as maintenance, repair, replacement of batteries, etc.), to comply with legal obligations, to challenge, raise or enforce legal requirements.
    • Compliance with current Legislation: The Company processes your Data, in order to be able to meet its legal obligations, related in particular to the observance of the Tax and Insurance legislation.
    • Sending a newsletter: The Company gives you the opportunity to choose, if you wish, to be informed at your e-mail address about the Company’s promotional / advertising activities (e.g., for new products and / or services available in the market, any offers, etc.).
    • Contact: The Company uses your Data to answer the requests / questions that you submit indicatively through the contact form but also through our call center. Customers consent to ADESCO contacting them for issues related to installed systems (e.g., low battery signal, technical issues, new features, etc.)

    Our Company collects and processes personal data of its customers only for the purposes mentioned above and only to the extent necessary to effectively serve these purposes. These data are always relevant, and not more than required in view of the above purposes, they are accurate and, if necessary, are updated. If new legitimate corporate purposes for Personal Data already collected are identified, we ensure that either the new corporate purpose (including a substantially similar purpose) is compatible with the purpose as described in the privacy notice or other transparency mechanism previously provided to the individual, or we obtain the consent of the individual for the new use of his Personal Data. We do not apply the above principle to anonymous data or where we use Personal Data solely for the purposes of historical and scientific research.
    Furthermore, such data are retained during the period required for the realization of the purposes of their collection and processing and for twenty (20) years thereafter, subject to any provisions of law that provide for longer retention.

  4. Purpose of processing and legal basis of processing

    We collect your Data for the purposes of the provided products and / or services, indicatively for: a) on the one hand, the evaluation of your request for the submission of an offer, mainly through autopsy at your place, and on the other hand for the provision of the service, b) the execution of the contract, providing installation, maintenance, repair, replacement, telephone support, etc., sending the necessary documents for products you may have purchased or services that may have been provided to you, managing your debts to the Company, making returns, c) compliance with the obligations imposed by the current legislation e.g. labor tax and insurance legislation and d) sending, via e-mail, information on products and / or services of the Company,
    The processing of your Data is carried out according to:

    1. the terms of our contractual relationship,
    2. your consent, where required,
    3. the obligations of the Company arising from the law (e.g., tax, labor, insurance legislation, etc.). Indicative for the issuance of the required tax documents, the legal basis of this processing is the compliance with the current tax legislation, which requires the collection of your data and the TIN for the issuance of a legal document and compliance with them for a specific period.
    4. the legal interest of our Company.
  5. Who are the recipients of your Data?

    Adesco guarantees that it will not proceed with transmission, sharing, concession, etc. of your Data to third parties (other than those listed herein) for any purpose or use, unless otherwise required by applicable law or required by public / judicial bodies / authorities. Access to your Data has the absolutely necessary staff of the Company, which is committed to maintaining confidentiality and the companies that cooperate with us, which process your Data as Co-Responsible of Data Processing or as Executors of the Processing on our behalf and according to our orders.
    Indicatively, recipients of your Data are:

    1. The partner company of accountants for the provision of tax services and the observance of your tax data
    2. External partners of the company, such as the computer company, who are bound by the obligation of confidentiality, and only to the extent required to perform the specific tasks / mandates that each has within the aforementioned processing purposes and
    3. The Signal Reception Centers cooperating with our Company, if you have previously given your explicit written consent.

    Your Data will not be used for any other purpose without your prior information and consent.

  6. How do we ensure that the Executors of the Processing respect your Data?

    The Executors on our behalf have agreed and contractually contracted with the Company: a) to maintain confidentiality, b) not to send your Data to third parties without the permission of the Company, c) to take appropriate security measures, d) to comply with the legal framework for the protection of personal data and in particular Regulation 679/2016 / EU (otherwise known as GDPR).

  7. Do we send your Data outside the EU?

    We do not send your data outside the EU.

  8. Data retention time

    We retain your Data only for the period required for the fulfillment of the purpose for which you have communicated your data to us and in compliance with the applicable legal provisions. We do not collect, use or share more Personal Data than is necessary, or retain Personal Data in an identifiable form for longer than is necessary for those specified business purposes. We anonymize or pseudonymize data when business requirements make it necessary for information about the activity or process to be retained for a longer period.
    Your consent statement for sending a newsletter is kept for as long as a newsletter is sent to you by the Company, unless you choose to stop sending it.
    Our Company may retain your personal data after the fulfillment of the purposes of their collection and processing in the following restricted cases:

    • As long as there is a legal obligation from a relevant provision of law.
    • For use before tax and social security authorities as well as any other auditing authority within the legal statute of limitations.
    • Until the relevant claims expire in order to defend our rights and legal interests before any competent Court and any other public authority. At the end of the retention period, your personal data are destroyed from our archives and system in accordance with our business policy and provided that their retention is no longer required to fulfill the purposes described above.
  9. Is your Data secure?

    Adesco is committed to safeguarding your Data. Recognizing the importance of the security of your Personal Data, we have taken all appropriate organizational and technical measures which are constantly being improved based on technological development with the sole purpose of securing and protecting your Data from any form of accidental or improper processing.
    As most of the personal data we hold is stored electronically we have implemented appropriate technological security measures to ensure that such personal data is kept secure, including encryption, access restriction and extensive logging and control of our production systems. At our facilities we have procedures to keep the printed files physically secure. We also regularly train our staff on data protection and information security.
    When Adesco assigns to a third party, as the executor of the processing, to collect or otherwise process personal data on our behalf, that executor will be carefully selected and present convincing guarantees of know-how, reliability and available resources as well as appropriate technical and organizational security measures within the specifications of the GCC including those for processing security.
    Unfortunately, no one can guarantee that data transmission over the Internet or any electronic data storage system is 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any personal data you may have sent us has been compromised), please notify us immediately.

  10. What are your rights?

    You have the right to access your Personal Data.
    This means that you have the right to be informed by us if we process your Data. If we process your Data you can ask to be informed about the purpose of processing, the type of your Data we hold, who we give it to, how long we store it, if automated decisions are made, but also about your other rights, such as correction, deletion of Data, restriction of processing and submission of a complaint to the Personal Data Protection Authority.
    You have the right to correct inaccurate Personal Data.
    If you find that your Data are incorrect, you can ask us to correct it (e.g., name correction or change of address).
    You have the right to delete.
    You can ask us to delete your Data if it is no longer necessary for the above mentioned processing purposes or you wish to revoke your consent in case this is the only legal basis.
    You have the right to your data portability.
    Under certain conditions, you have the right to receive all the personal data that you have provided to us in a structured, widely used and machine-readable format as well as to demand from us to pass them on to another processor, where technically feasible.
    You have the right to restrict processing.
    You can ask us to restrict the processing of your Data for as long as your processing objections are pending.
    You have the right to object to the processing.
    As long as the conditions set by the law are met, you have the right to object to the processing of your personal data. If you object, we are obligated to discontinue the processing, unless we can either show compelling legal processing reasons that take precedence over your interests, rights and freedoms or where we need to process the data to establish, exercise or defend legal claims.
    You have the right to withdraw consent to the processing of your Data.
    If you have given your consent to the collection, processing and use of your personal data, you may revoke your consent at any time without prejudice to the lawfulness of the processing by consensus prior to its revocation.
    To exercise your rights, you can submit a relevant request to us by sending the completed applications, to the postal address of the Company (ADESCO, 27 Amarousiou Ave. – Lykovrysi, Attica) or to its electronic address (dataprotection@adesco.gr) entitled “Exercise” Right” and we will make sure to examine it and get back to you as soon as possible.
    We will respond promptly and escalate all questions related to privacy, grievances, concerns and any Privacy or Security Event.
    For more information about your rights, to exercise any of your rights or if you have any questions about the processing of your personal data, please contact us:

    Employees and associates are required to inform the Data Processing Officer in a timely manner of any questions, complaints or concerns regarding our company’s privacy practices.
    We will respond to the person or entity who asked the question, complaint or concern to our company within thirty (30) or at most sixty (60) calendar days unless a Law or applicant / third party requests a response within a shorter period of time or unless conditions, such as a parallel state investigation, require a longer period of time. In this case the person or the applicant / third party will be notified in writing as soon as possible as the general nature of the circumstances contributing to the delay allows.
    Please note that we may request identification and reserve the right to charge a fee were permitted by law, for example if your application is manifestly baseless or excessive. We will try to respond to your request within all applicable time frames.

  11. What is the applicable law when we process your Data?

    Applicable Law is the Greek Law, as formulated according to the General Regulation for the Protection of Personal Data 2016/679 / EU, and in general the current national and European legislative and regulatory framework for the protection of personal data. Courts competent for any disputes related to your Data are the competent Courts of Athens.

  12. Where can you appeal if we violate the applicable law for the protection of your Personal Data?

    You have the right to file a complaint to the Personal Data Protection Authority of Kifissia 1-3, PC 115 23, Athens, tel. 210. 6475600, (e-mail) contact@dpa.gr), if you consider that the processing of your Personal Data violates the applicable national and regulatory framework law for the protection of personal data.

  13. Intellectual and Industrial Property Right

    This website is the official website of ADESCO. Except for the expressly stated exceptions (copyrights of third parties and affiliates), all content of the www.adesco.gr website  including the adesco trademark, logos, insignia, images, graphics, photos, drawings, texts, services provided and in general all the archives of this website, are the intellectual property, registered trademarks and service marks of the Company and are protected under the relevant trademark legislation. Therefore, none of them may be sold, copied, modified, reproduced, reposted or “uploaded”, transmitted or distributed in any way in whole or in part.
    All trademarks and insignia of third parties (affiliates) that appear on this website are the intellectual property of third parties, who are responsible for the content and services / products and are used by the company under license.

Changes to the present Policy

This Policy may be revised from time to time, in accordance with the requirements of existing legislation but also to include changes in our business, legal requirements and the way we process personal data.
Whenever this Policy changes in a natural way, a notice will be posted on our company’s website (https://www.adesco.gr/en/privacy-policy/) for 60 days or we may even send you a notice to your email.
In any case, we suggest you check this Privacy Policy from time to time in case of minor changes or in case we make any interactive improvements, taking the opportunity to always find it as a permanent point of information on our Website.

Effective date
__ November 2018